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Diploma in Hospitality & Tourism Management, Level 6 (2 years)

  • Full Time
  • Two years
  • 10 Feb 2020
  • NZ$13,862*
  • NZQA Credits

Start learning key practical skills from barista to bartender; move on to develop your wine knowledge and spirit, Wine & Spirit Education Trust (WSET) qualifications, hands-on events coordinator roles, customer service and in your second year focus on business management skills from management accounting, people, culture, tourism management and entrepreneurship. Lots of practical experience to refine and develop your knowledge and experience.

Introduction

This programme will develop practical skills with our introduction to hospitality to enhance your career opportunities, learn about the world of wine and spirits and build pathways to more senior restaurant and hospitality roles and the dream of perhaps owning your own hospitality business in the future.

During the first year, you will have two work placements, one for two weeks during semester one and a further two weeks in semester two. This gives you invaluable hands-on experience in some of Auckland’s premier café’s, restaurants and hotels. During this time you will gain real-life insights into working as a customer service in a restaurant and café. Many students are offered full-time work at these businesses following their work placement module.

This programme will develop practical skills with our introduction to hospitality to enhance your career opportunities, learn about the world of wine and spirits and build pathways to more senior restaurant and hospitality roles and the dream of perhaps owning your own hospitality business in the future.

Course Content

Year One - Semester One

Barista

In this module, you will learn about classic coffee styles, single origin coffees, roasting styles, working with milk and soy to make extraordinary styles.

Customer Service

Looking at strategies to ensure excellence in customer service standards along with how to develop hospitality training plans. It also includes a menu module which focuses on understanding culinary terms and cookery techniques

New Zealand & international wines and WSET Level 1 Award in Wines

You will explore leading international grape varieties how to taste wine like a professional.  Learn about leading new Zealand wineries and styles of making wine that make them famous. This module includes a day trip to Waiheke island where you visit three well known wineries.

Bartending, Cocktails & Mixology and WSET Level 2 Award in Spirits

You will study bartending skills and how to set up and operate a bar, point of sales system as well as how to make classic cocktails and the techniques of shaking, stirring, pressing and crushing. You will also complete the highly regarded Wine and Spirit Trust (WSET) Award in Spirits Level 2. 

Introduction to Accommodation, Superyachts and Cruise ships

This module introduces you to guest services for hotel accommodation and interior (cabin) training for Super Yachts. You will learn about the ship life including a field trip to visit and meet with key personnel on yachts moored in Auckland's Viaduct. The employment module discusses how to write your resumé (CV) and tips on how find jobs on Superyachts and Cruise ships.

Introduction to Event management

Learn how to plan run-sheets to coordinate and organise events. You complete practical work experience during food and wine focused events where you help with the planning, set up and implementation. 

Year One: Semester Two

Customer service 

This Advanced Customer service module teaches you to have more confidence with technical and presentation skills – silver service, gueridon and the theatre of Flair Cocktail training.

WSET Level 2 Award in Wines

You will learn important styles of wine from European wine regions as well as new world regions and how they are made. Sparking, sweet and fortified wines along with food and wine pairing.

Event Planning and execution

You will study in detail, how to plan and deliver a special event including developing run sheets, costing of menus, setting sales and production targets and participating as part of the organisational team. 

Food and Beverage Management

You will learn how to read accounts and analysis business costs and rations. The computer skills module will build key computer literacy for a business environment including excel, spreadsheet formatting for budgets, menu and beverage costing and management accounting.

Introduction to People & Culture

This module introduces communication strategies to facilitate staff relationships and enhance workplace culture.

Super-yacht Operations

This module gives you an in-depth knowledge about super yacht operations from accommodation to super yacht interior (cabin) training and ship life. You will learn about superyacht employment opportunities overseas and life on board in a private yacht.  

Year two – Semester Three

Leadership

Looking at strategies to ensure excellence in customer service standards along with how to develop hospitality training plans. Leadership management skills and mentoring tools form an important aspect of this course.

People & Culture (Advanced)

This module explores communication strategies to facilitate staff relationships and enhance workplace culture. It introduces helpful applications and tools to aid consultation, negotiation and reporting practices.

Management Accounting

Understanding and interpreting financial performance and profitability is key to business success. This module consists of a number of hands on workshops to explain and practice management accounting, interpretation of financial ratios, product pricing, yield and productivity analysis and practical experience working on Xero. 

Year two – Semester Four

Strategic Innovation in Management

Application of a range of strategic solutions, in response to changes in the hospitality business environment, in order to maintain or improve hospitality business performance. 

Hospitality and Tourism Marketing

In this module, we will look at hospitality marketing, design and investment in new products and review existing products to ensure long term business profitability. You will get the opportunity to plan and develop a sales & marketing plan.

Future Business Strategies

Innovation in new product development and improvement processes are some of the strategies that enable a business to look forward to future developments and opportunities. In this course, we will look at hospitality & tourism marketing plans and product development.

Assessments

Written and practical assessments will occur throughout the programme enabling you to build and improve your skills. Assessments are based on practical examples of business, staff and management. 

Work Experience

During the programme, you will have two weeks work placement during semester one and a further two weeks in semester two. This gives you invaluable hands-on experience in some of Auckland’s premier cafe’s, restaurants and hotels. During this time you will gain real-life insights into working as a front of house in a restaurant and café. Many students are offered full-time work at these businesses following their work experience module.

Career Opportunities

Graduates will be able to work as front of house  in cafés, restaurants, catering, bars, clubs resorts and hotels. Due to the highly practical nature of this course, NZSFW graduates are attractive to prospective employees. 

Graduate Placement Service

All graduates have access to the NZSFW Placement Service when it is time to seek employment. This service is also available for industry placements during your studies. 

International Student Work Rights

This course allows International students to work 20 hours per week.

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PROGRAMME START DATES

Monday - Friday 9 am - 2:30 pm

Semester One

  • 10 February - 25 May  2020
  • 11 May - 24 August 2020

Semester Two

  • 10 June - 23 September  2020
  • 14 September - 23 December 2020

Semester Three and  Four:

Monday - Wednesday

Thursday: work placement

  • 19 October 2020 – 5 July 2021
  • 1 February 2021 - 18 October 2021

Study Fees Free

All full time NZQA Approved courses are eligible for Fees Free funding. If you’re a New Zealander or are ordinarily resident in New Zealand and were at school in 2017, 2018 or 2019 (other than as an adult student), you may qualify for the equivalent of one years’ fees-free provider-based study or two years’ industry training in 2019.

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International Students

Auckland is a vibrant multicultural city beside the sea, sprawled between two harbours and two oceans - the Tasman and the Pacific. It offers the best of both worlds - all the buzz, entertainment, nightlife and cultural activities of a big city, as well as an outdoor lifestyle with numerous sporting and leisure activities.

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