The purpose of this qualification is to provide professional knowledge and business management skills to enable graduates to work in management roles across a range of hospitality businesses.
Graduates can demonstrate a detailed understanding of accounting, budgeting and financial management. Practicum assessments, completed as part of hospitality businesses placements, enable graduates to develop a range of skills specific to the business environment. These include development of training and mentoring templates for junior staff, design and execution of social media event and marketing campaigns, analysis of business costs, risks and future business development strategies.
This qualification establishes standards of professional practice for hospitality managers in a range of hospitality environments.
The New Zealand Diploma in Hospitality Management (Level 6) will run over 36 weeks with a two-week holiday break between semester one and two.
The programme consists of five modules and with four modules including work-based placement of practicum. There will be 20 hours per week of face to face delivery. This equates to 5 sessions of 4 hour lectures and workshops over three days.
In addition students will complete the Practicum Work Placement will take placed with an approved host employer for 5 hours over 35 weeks (175 hours).
What Will I Learn?
Building effective hospitality teams
Career development and training of junior staff is the key to building an effective and customer-focused team. In this course, we look at strategies to ensure excellence in customer service standards along with how to develop hospitality training plans. Leadership management skills that including mentoring tools form an important aspect of this course.
Communication with stakeholders takes many forms and is essential for success in business today. This course explores communication strategies to facilitate staff relationships and enhance workplace culture. It introduces helpful applications and tools to aid consultation and negotiation and reporting practices.
Confidence in understanding and interpreting financial performance and profitability is key to business success. This course consists of a number of hands-on workshops to explain and practice management accounting, interpretation of financial ratios, product pricing, yield and productivity analysis. The payroll module provides detailed knowledge of roster applications and payroll systems.
Innovation in Hospitality Management
Business performance in hospitality is faced-paced and dynamic and requires businesses to act quickly with clear communication strategies when implementing change. This course looks in depth at contemporary issues around business innovation and entrepreneurship within the hospitality and tourism sector. Through a series of case studies we consider strategies in response to changes brought on by economic and environmental conditions as well as changes in consumer preferences.
Future business strategies
Innovation in new product development and continuous improvement processes are some of the strategies that enable a business to look forward to future developments and opportunities. In this course, we will look at hospitality marketing, design and investment in new products and review existing products to ensure long term business profitability. Students will get their own opportunity to research a new product development and prepare a business case with details of capital costs, budgets along with a sales and marketing plan.
Graduates will be able to work autonomously in a range of dynamic hospitality environments with responsibilities for the management, development and learning of others.
Graduates will be suitable for junior management of department head roles across a range of hospitality sectors including kitchens, restaurants, bars, cafes, accommodation, catering or hotels.
Roles may include restaurant, café or hotel managers, guest relations, marketing coordinators, human resource coordinators, departmental co-ordinators, team and shift supervisors and hotel and restaurant operational roles.
Pathways to Further Study
This qualification builds on the New Zealand Certificate in Hospitality Management (Level 5) and may lead on to further study towards a degree in Hospitality Management or a related discipline.
Study Fees Free
All full time NZQA Approved courses are eligible for Fees Free funding. If you’re a New Zealander or are ordinarily resident in New Zealand and were at school in 2017, 2018 or 2019 (other than as an adult student), you may qualify for the equivalent of one years’ fees-free provider-based study or two years’ industry training in 2019.