NZSFW Complaints Procedure
Assessment Internal Appeal Procedure
If a student is unhappy about an assessment, they must contact their tutor within 7 days to request a reassessment. The tutor will then reassess the student at a mutually agreeable time. If the student is not satisfied with the outcome, the student may appeal to the General Manager/Director of NZSFW. Appeals must be made in writing within 7 days.
The General Manager/Director will then evaluate the case after discussions with the tutor. The matter may then be referred to the Management Advisory Board of NZSFW or to the Industry Training Organisation responsible for the Assessment standard.
Internal Complaints Procedure
NZSFW welcomes feedback and students should approach NZSFW staff with any concerns or issues, whether a complaint or an appeal against an assessment decision. Any formal complaint or appeal should be in writing to the Director/General Manager of the New Zealand School of Food & Wine.
The Director/General Manager will then evaluate the case & where appropriate, invite the complainant & support person to attend a discussion. The Director/General Manager will then decide on the matter, or it may then be referred NZSFW Advisory Management Board or the Standard Setting Body responsible for the Assessment standard in question, with the complainant informed of the outcome as soon as possible.
External procedure
At the Director/General Manager’s discretion, an independent evaluation or reassessment will take place e.g. by the NZSFW Advisory Management Board or someone appointed by the Director/General Manager. This evaluation or reassessment by will be full and final. No further appeals will be entered into with NZSFW.
If the student is unhappy with the system of complaint resolution or the outcome, the complaint can be made to NZQA, by calling them on 0800 697 296 or by following the procedure set out on the NZQA website at: http://www.nzq.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/
The Tertiary Education Commission also offers a complaint option.
